The Due-All Comfort Club

Comfort Club Terms and Conditions

Please read these Terms and Conditions carefully before enrolling. By purchasing a Due-All Membership, you acknowledge that you have read, understood, and agree to the following terms.

1. Membership, pricing and billing

1.1 Parties. These terms are an agreement between Due-All Air Conditioning & Heating ("Due-All," "we," "us") and the customer named on the sign-up form ("you"). The membership is called the Due-All Comfort Club ("Membership").

1.2 What's covered. The Membership covers the heating and cooling system(s) listed on your sign-up form at the service address listed (each, an "Enrolled System"). A "system" means one of the following:

• One air handler and condenser;
• One furnace, coil, and condenser;
• One ductless mini-split system consisting of one outdoor unit and the indoor units (heads) connected to it, with up to one (1) head included. Each additional head is $50 per year; or
• One package unit.

1.3 Price. The Membership costs $250 per year for the first Enrolled System and $200 per year for each additional Enrolled System at the same address, plus any applicable taxes.

1.4 Annual billing only. Membership fees are billed once a year, in full, at sign-up and at each renewal. There is no monthly payment option.

1.5 Membership year. Your membership year starts on the date you sign up and runs for 12 months.

1.6 Payment method. You authorize Due-All to keep a card on file for the renewal, unless you cancel before the renewal date. You agree to keep your payment information current. You are able to pay with cash, check, credit, or debit. There is a 3% processing fee that applies to credit card payments only, not debit cards, cash, or check payments.

1.7 Failed payments. If a payment fails, we'll try to contact you. If it isn't resolved within 15 days, your Membership and its benefits may be suspended or ended.

2. Automatic renewal

2.1 Your Membership renews automatically for another 12-month membership year on each renewal date, at the then-current price, unless you cancel before the renewal date.

2.2 Renewal reminder. We'll send you a reminder by email and/or text at least 60 days before each renewal, showing the renewal date, the amount, and how to cancel.

2.3 Price changes. If the price changes, we'll tell you prior to the renewal. A reminder will be sent before you're charged. The new price applies starting with that renewal.

2.4 How to stop renewal. You can cancel any time before your renewal date using any method in Section 3.2. Canceling before your renewal date stops the next charge.

3. Cancellation and refunds

3.1 You may cancel anytime. There is no cancellation fee.

3.2 How to cancel. Call us at (480) 988-0070, email info@due-all.com, or tell us in writing at 26208 S Mandarin Dr., Queen Creek, Arizona, 85142. We'll confirm your cancellation in writing within 3 business days.

3.3 Annual payments are nonrefundable. Except as stated in Section 3.6, if you cancel, no refund will be issued.

3.4 What happens after you cancel. Your benefits continue until the end of the membership year you've already paid for, and the Membership will not renew.

3.5 Cancellation by Due-All. We may cancel your Membership if: a payment fails and isn't resolved (Section 1.7); the Enrolled System is unsafe or can't reasonably be serviced (Section 9); you or someone at the property threatens or mistreats our team; or we stop offering the Membership program. If Due-All cancels for a reason other than your nonpayment or conduct, we will provide a prorated refund for the unused portion of the membership.

3.6 Right to cancel. If you sign up at your home, you may cancel within 3 business days of signing for a full refund. Due-All will give you a written Notice of Cancellation at sign-up.

4. Maintenance visits

4.1 Two visits per Enrolled System per membership year: one cooling tune-up (March to May) and one heating tune-up (October to December).

4.2 What a visit includes. A visual inspection and routine maintenance check of the Enrolled System, as listed on our maintenance checklist:

• Spring Service, Cooling System Maintenance: Includes a 20-point system inspection with a focus on cooling operation. The spring service also includes a drain line blowout.
• Fall Service, Heating System Maintenance: Includes a 20-point system inspection with a focus on heating operation and preparing the system for cooler weather.
• Ductless Service: Inspection of the outdoor unit and each indoor head, cleaning of head filters, a check of the condensate drain and any condensate pump, and an operation check in cooling and heat mode.

A visit is an inspection and tune-up only. It does not include repairs, parts, or any item listed in Section 6.

4.3 Scheduling. We'll contact you to schedule each visit in its season. You can also call to book. Visits are scheduled during regular business hours, Monday to Friday, 7am to 5pm, based on availability.

4.4 Access. An adult (18 or older) must be present, and our technician must have safe access to all equipment, including attics, rooftops and closets. If we can't safely reach the equipment, we may be unable to complete the visit. Indoor heads mounted higher than 10 feet may require a ladder or lift: if special equipment is needed, we'll tell you the cost before the visit.

4.5 Rescheduling and missed appointments. Please give at least 24 hours notice to reschedule. If no one is home or we can't access the equipment a $25 rescheduling fee will be charged to the card on file. We will attempt to reach out to you to reschedule within the designated service season. If we cannot make contact with you it is your responsibility to contact us. Spring Maintenance must be completed between March to May, and fall maintenance between October to December.

4.6 Unused visits. Visits don't roll over to the next membership year and have no cash value. If a visit isn't scheduled during the membership year, it expires, and no refund or credit is given.

4.7 Findings. If our technician finds a problem, we'll explain it and give you a price before doing any repair work. Repairs are optional and billed separately, with your member discount applied (Section 5).

5. Member discounts

5.1 5% off partial replacements and eligible repairs. Members get 5% off the price of repair work Due-All performs on an Enrolled System at the service address. Partial replacements: one component, a compressor or a coil alone are treated as repairs under 5.1.

5.2 5% off full system replacements. Members get 5% off the price of a complete heating and cooling system replacement that Due-All sells and installs at the service address. Full system: both the indoor and outdoor units. For ductless systems, a full system replacement means the outdoor unit and all indoor heads connected to it.

5.3 Discount limits. The member discounts:

• Apply only while your Membership is active and paid on the day the work is approved.
• Are applied when the work is quoted or invoiced, and can't be applied to past invoices.
• Don't apply to taxes, permit fees, financing fees or charges, or third-party costs such as crane or lift rental.
• Restrictions apply when combining membership discounts with other promotions, coupons, or special pricing. Manufacturer and utility rebates are not affected.
• Don't apply to work at a property other than the service address, or to commercial properties.
• Don't apply to the membership fee itself.
• Don't apply to the card processing fees.
• Have no cash value.

6. What's not included

The annual membership fee covers only the maintenance visits and the benefits described in these terms. It does not include:

• Parts
• Repairs
• Coil cleanings
• Duct cleanings
• Replacement equipment
• Refrigerant
• Air filters
• Electrical work
• Deep cleaning of indoor heads (removing or washing the blower wheel)
• Condensate pump replacement
• Line set covers
• Remote controls and batteries

These items are quoted and billed separately. The 5% member discounts in Section 5 apply to eligible repairs, partial replacements and full system replacements, even though the work and equipment themselves are not covered by the membership fee.

7. Priority scheduling

7.1 When you call for service, members are scheduled ahead of non-members for the next available appointment, whenever reasonably possible.

7.2 Priority is not a guaranteed response time. Availability depends on weather, call volume, staffing, parts availability, and safety. During heat waves and other peak times, wait times may be longer for everyone, including members.

7.3 Priority scheduling applies during regular business hours. After-hours or emergency service is offered to members at standard pricing. Members are still able to receive a 5% discount on eligible repairs, but no additional discounts apply.

8. When you replace your system

8.1 Your new system stays on the Membership. If you buy a replacement system from Due-All or from another contractor, the new system takes the place of the old one as an Enrolled System under your existing Membership. Your membership year and renewal dates don't change.

8.2 The replacement doesn't start a new membership year, add extra visits, or change what you've already paid.

8.3 If the number of systems at the address changes, tell us. The price for each system follows Section 1.3, and any change takes effect at your next renewal.

8.4 The replacement system's own manufacturer and installation warranties are separate from this Membership.

9. Equipment condition

9.1 Enrolling a system doesn't mean it's in good condition. Maintenance visits help keep equipment running well, but they can't guarantee that equipment won't break down or need repairs.

9.2 If we find that an Enrolled System is unsafe, can't reasonably be serviced, or has a problem that existed before you joined, we'll explain what we found and your options. We may decline to service unsafe equipment until it's repaired or replaced.

9.3 This Membership is not a warranty, home warranty, or insurance policy, and it doesn't extend any manufacturer warranty.

10. Transfers

10.1 The Membership can't be transferred to another person. Memberships are assigned to the original customer and are not transferable to a new homeowner or property owner when a home is sold or ownership changes.

10.2 A current member may transfer their membership to their own new residence, subject to the following:

• The member must notify Due-All of the change of residence and provide the new service address.
• The new property must be within Due-All's service area.
• Due-All must confirm that service can be provided at the new location.
• The existing membership and renewal schedule will remain in effect.

11. Other terms

11.1 Changes to these terms. We may update these terms. We'll send any changes with your renewal reminder, and they take effect at your next renewal. If you don't agree, you can cancel before renewal.

11.2 Limitation of Liability. Due-All Air Conditioning & Heating performs routine maintenance and inspections to help maintain the operation and condition of enrolled HVAC systems. However, regular maintenance does not guarantee that equipment will remain operational or prevent future breakdowns. Due-All is not responsible for equipment failures, normal wear and tear, aging components, preexisting conditions, manufacturer defects, or damage caused by circumstances outside of our control. During maintenance visits, technicians may identify existing issues or recommend additional repairs. Due-All is not responsible for failures or damages resulting from repairs that the customer declines or delays, except to the extent caused by Due-All's own work. Due-All is responsible for damage directly caused by its negligent workmanship, subject to applicable law. The Comfort Club Membership is a preventative maintenance program and does not constitute a warranty, insurance policy, or guarantee against future equipment failures.

11.2.1 Maintenance Findings and Documentation. During each maintenance visit, Due-All technicians will document the services performed, equipment conditions, and any issues or recommended repairs identified during the inspection.

11.3 Governing law. These terms are governed by the laws of the State of Arizona.

11.4 Whole agreement. These terms, your sign-up form, and any written repair or replacement estimates you approve make up the whole agreement for the Membership. If any part of these terms can't be enforced, the rest still applies.

11.5 Contact us. Due-All Air Conditioning & Heating, 26208 S Mandarin Dr., Queen Creek, Arizona, 85142, (480) 988-0070, info@due-all.com

Members sign these terms at enrollment, in person or during online sign-up.