Privacy Policy

Due-All Air Conditioning & Heating ("Due-All," "we," "us" or "our") is an HVAC contractor based in Queen Creek, AZ, serving homeowners and businesses across the East Valley since 1989. This Privacy Policy explains what information we collect when you visit due-all.com, contact us, or receive text messages from us, and how we use and protect it.

Information We Collect

We collect information you choose to give us, such as when you fill out a form on our website, call us, email us or book a service. This can include:

• Your name, phone number and email address
• Your city or service address
• The service you are asking about and any details you include in your message
• How you heard about us, if you tell us
• Information you include in a job application, if you apply to work with us
• Whether you agreed to receive text messages from us

When you browse our website, we also collect basic usage information through a website analytics tool, such as the pages you visit, the website that referred you and the type of device and browser you use. We use this to understand how the site is used and to improve it.

How We Use Your Information

• To respond to your questions and service requests
• To schedule, confirm and update appointments and service visits
• To follow up after a service visit and ask for feedback or a review
• To send text messages you have agreed to receive (see "Text Messaging (SMS)" below)
• To review job applications
• To operate, maintain and improve our website and services
• To protect against spam, fraud and misuse of our website
• To comply with legal obligations

Text Messaging (SMS)

If you check the text message consent box on one of our forms, or otherwise agree to receive texts from us, we will use your mobile number to send messages about your service request, appointments and service updates, follow-ups after service, and review requests. Consent to receive text messages is not a condition of any purchase or service. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. See our Terms and Conditions for the full SMS terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent or share your mobile phone number or your SMS opt-in consent with any third parties or affiliates for their marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. All of the categories of information sharing described below exclude text messaging originator opt-in data and consent.

How We Share Information

We do not sell your personal information. We share it only in these limited cases:

• Service providers that help us run our business, such as website hosting and form processing, scheduling and customer communication tools, and spam protection. They may use your information only to provide services to us.
• Legal reasons, when required by law, or to protect the rights, property or safety of Due-All, our customers or others.
• Business transfers, if our business is sold or reorganized, in which case this policy continues to apply to your information.

As stated above, none of this sharing includes your mobile number for marketing purposes, or your text messaging opt-in data and consent.

Third-Party Links and Services

Our website links to other sites, such as our online booking page and our profiles on Google, Facebook, Yelp and the BBB. Some of our forms use Google reCAPTCHA to block spam. Those services have their own privacy policies, and we are not responsible for how they handle your information.

How Long We Keep Information

We keep your information for as long as we need it to provide service to you, keep accurate business and service records, and meet our legal obligations.

How We Protect Information

We use reasonable administrative and technical safeguards to protect the information you share with us. No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security.

Your Choices

• You can opt out of text messages at any time by replying STOP.
• You can ask us to update or delete the information we hold about you by contacting us using the details below.
• You can set your browser to refuse cookies, though parts of the site may not work as intended.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Due-All Air Conditioning & Heating
• 26208 S Mandarin Dr, Queen Creek, AZ 85142
• Phone: (480) 988-0070
• Email: info@due-all.com